Welcome to VAYLEN. These Terms and Conditions govern your access to and use of the Website and your purchase of products from VAYLEN. Please read them carefully. By accessing the Website or placing an order, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy, Shipping Policy, and Return Policy.

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to place an order. If you are under 18, you may use the Website only under the supervision of a parent or lawful guardian.

2. Nature of Our Products and Information

VAYLEN offers nutraceuticals and dietary supplements. These products are intended to supplement the diet and are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease.

Content on this Website, including text, images, and product descriptions, is provided for general information and awareness only. It is not a substitute for professional medical advice, diagnosis or treatment. Please consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, have a medical condition, are undergoing treatment or take regular medication.

3. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

  • Provide false, misleading or incomplete information
  • Attempt unauthorised access to our systems, accounts or data
  • Introduce viruses, malicious code or harmful material
  • Copy, scrape, reproduce or misuse Website content without permission
  • Use the Website in a way that harms other users or VAYLEN
  • Place orders for resale without our written approval

4. Account Responsibility

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please inform us immediately if you suspect unauthorised use. We may suspend or terminate accounts that breach these Terms.

5. Product Information and Availability

We make reasonable efforts to display product details, images and descriptions accurately. However, colours, packaging, or label designs may differ slightly from what appears on screen, and we may update information as products change. All products are subject to availability, and we may limit quantities or discontinue items without prior notice.

6. Pricing and Payment

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • Prices, offers, and discounts may change without notice, but the price confirmed at the time of your order will apply to that order.
  • Payments must be completed through the methods shown at checkout. Transactions are processed by third-party gateways governed by their own terms.
  • If a pricing or listing error occurs, we reserve the right to cancel the affected order and refund any amount paid.

7. Order Acceptance and Cancellation

Placing an order is an offer to purchase. A contract is formed when we confirm the order and dispatch it. We may decline or cancel an order in cases such as stock issues, suspected fraud, payment failure, pricing errors, or incomplete details, and we will refund any prepaid amount.

8. Shipping, Returns and Refunds

Delivery, returns, replacements and refunds are governed by our Shipping Policy and Return Policy, which form part of these Terms.

9. Product Use and Safety

  • Use products only as directed on the label.
  • Do not exceed the recommended serving.
  • Keep products out of the reach of children.
  • Check ingredients for allergens or sensitivities before use.
  • Stop use and seek medical advice if you notice any unusual reaction.
  • Store in a cool, dry place and do not use products after the expiry date.

Individual responses to supplements can vary based on diet, lifestyle, age and health status.

10. Intellectual Property

All content on the Website, including the VAYLEN name, logo, graphics, text, images, product descriptions, design and layout, is owned by or licensed to VAYLEN and is protected under applicable intellectual property laws. You may not copy, modify, distribute, display, or use any of it for commercial purposes without our prior written consent.

11. Customer Reviews and Submissions

If you submit reviews, feedback or other content, you grant VAYLEN a non-exclusive, royalty-free right to use, display and edit it in connection with our business. You confirm that your submission is honest, lawful and does not infringe anyone's rights. We may remove content that is offensive, misleading or unlawful.

12. Third-Party Links and Services

The Website may include links to third-party websites or services. These are provided for convenience, and we do not control or endorse their content or practices. Your use of them is at your own risk.

13. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis. We do not guarantee that the Website will be uninterrupted, error-free, or free of harmful components. To the extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

14. Limitation of Liability

To the extent permitted by law, VAYLEN, its directors, employees and partners will not be liable for any indirect, incidental or consequential loss arising from your use of the Website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or other applicable law that cannot be excluded.

15. Indemnity

You agree to indemnify VAYLEN against claims, losses and expenses arising from your breach of these Terms, misuse of the Website or violation of any law or third-party right.

16. Force Majeure

We are not responsible for failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, government actions, strikes, network failures, pandemics or transport disruptions.

17. Termination

We may suspend or end your access to the Website at any time if you breach these Terms or misuse the Website. Provisions that by nature should continue, such as intellectual property, liability and governing law, will remain in effect.

18. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised date. Your continued use of the Website after changes means you accept the updated Terms.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts will have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website.

20. Need Help?

Email: vaylen.in@gmail.com