We want you to be satisfied with every order. Because supplements are consumable health and wellness products, we follow strict hygiene and safety standards for returns. This policy explains when you can return, replace, or refund an order and how to request it.

Eligibility for Return or Replacement

You may request a return or replacement within 7 days of delivery if:

  • You received a damaged, leaking, or tampered product
  • You received the wrong product or a different variant from what you ordered
  • You received a product that is expired or close to expiry at the time of delivery
  • Items are missing from your order
  • The package arrived defective in any way

Items Not Eligible for Return

For safety and hygiene reasons, we cannot accept returns of:

  • Products that have been opened, used, or partly consumed, unless there is a verified quality issue
  • Products without original packaging, seals, labels, or batch details
  • Items returned after the return window has ended
  • Products purchased under special clearance or final sale offers, where clearly stated at the time of sale
  • Free gifts or promotional samples, unless they arrive damaged

How to Raise a Return Request

  1. Email us at vaylen.in@gmail.com or call +91-7668339939 within 7 days of delivery.
  2. Share your order number, registered name, and a brief description of the issue.
  3. Attach clear photographs or a short video of the product, the packaging, and the shipping label. For damaged parcels, an unboxing video helps us resolve your case faster.
  4. Our team will review your request and respond within 2 working days.

Verification and Pick-Up

Once your request is approved, we will arrange a reverse pick-up through our courier partner where the service is available. If pick-up is not available at your PIN code, we will guide you on how to send the product back. Please pack the item securely with all original contents.

We may inspect the returned item to confirm the reason stated. Returns found to be ineligible may be sent back to you or rejected.

Replacement

If the product is eligible and in stock, we will ship a replacement at no extra cost to you. If it is out of stock, we will offer a refund or store credit, whichever you prefer.

Refunds

  • Approved refunds are processed to the original payment method within 5 to 7 working days after we receive and verify the returned product, or after approval where no return is needed.
  • Banks and payment providers may take additional time to reflect the amount in your account.
  • For Cash on Delivery orders, refunds are made by bank transfer to the account details you provide.
  • Shipping fees are refunded only where the return is due to our error, such as a damaged or wrong product.

Order Cancellation

You may cancel an order before it is dispatched by contacting us at vaylen.in@gmail.com. Once an order has shipped, it can be handled only under this return policy. Prepaid cancellations are refunded to the original payment method.

Refused or Undelivered Parcels

If a parcel is returned to us because of an incorrect address, repeated unavailability, or refusal to accept delivery, we will refund the product value after deducting shipping and handling charges, as applicable.

Need Help?

Email: vaylen.in@gmail.com

Phone: +91-7668339939