Your privacy matters to us. This Privacy Policy explains what personal information VAYLEN collects when you visit www.vaylen.in, why we collect it, how we use and protect it, and the choices available to you.

By using the Website or placing an order, you agree to the practices described here. This policy is prepared in line with the Information Technology Act, the rules made under it and the Digital Personal Data Protection Act, as applicable.

Information We Collect

Information you provide to us

  • Name, email address, mobile number and password (where an account is created)
  • Billing and delivery addresses
  • Order details and communication preferences
  • Messages, feedback or queries you send us
  • Reviews or ratings you choose to submit

Information collected automatically

  • Device type, browser, operating system and IP address
  • Pages visited, time spent and referring links
  • Cookie and similar technology data

Payment information

Payments are processed by secure third-party payment gateways. We do not store your full card number, CVV, UPI PIN, or net banking credentials on our servers. We may receive limited details such as transaction status, payment method, and a masked reference.

How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process, ship and deliver your orders
  • Send order confirmations, shipping updates and invoices
  • Respond to your queries and provide customer support
  • Handle returns, refunds and replacements
  • Improve our Website, products and services
  • Send offers, newsletters or wellness updates, only where you have agreed to receive them
  • Prevent fraud, misuse and unauthorised access
  • Comply with legal and regulatory requirements

Legal Basis and Consent

We process your personal data based on your consent, to fulfil a contract with you (such as delivering an order), or to meet legal obligations. Where consent is the basis, you may withdraw it at any time by contacting us, and this will not affect processing already carried out.

Sharing of Information

We do not sell your personal information. We may share it only with:

  • Logistics and courier partners to deliver your orders
  • Payment gateway providers to complete transactions
  • Technology and service providers that help us run the Website, send communications, host data or analyse performance, under confidentiality obligations
  • Government or regulatory authorities when required by law, court order or to protect rights, safety or property
  • Successors to our business in the event of a merger, restructuring or sale, with notice where required

Data Retention

We keep personal information only as long as needed for the purposes stated in this policy, to meet legal, tax or accounting requirements, or to resolve disputes. When data is no longer required, we delete or anonymise it.

Cookies and Similar Technologies

Cookies are small files stored on your device. We use them to keep the Website working properly, remember your cart and preferences, understand how visitors use our pages and improve performance. You can manage or disable cookies through your browser settings, although some features may not function fully as a result.

Data Security

We use reasonable technical and organisational safeguards, including secure connections, access controls and restricted internal access, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We encourage you to keep your password confidential and log out of shared devices.

Your Rights and Choices

Subject to applicable law, you may:

  • Request access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request erasure of your data, where it is no longer required
  • Withdraw consent for marketing or other optional processing
  • Opt out of promotional emails using the unsubscribe link, or of messages by replying as directed
  • Raise a grievance regarding the handling of your data

To exercise these rights, write to us at vaylen.in@gmail.com

Children’s Privacy

Our Website is intended for adults. We do not knowingly collect personal data of persons under 18 years without verifiable consent of a parent or lawful guardian. If you believe a child has shared information with us, please contact us, and we will take appropriate steps to remove it.

Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those sites, and we suggest you read their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the Website after changes means you accept the revised policy.

Last updated: [02/11/2026]