We want your order to reach you safely and on time. This Shipping Policy explains where we deliver, how long it usually takes, what it costs, and how you can track your parcel.

Delivery Locations

We currently ship across India to all PIN codes serviced by our courier partners. If your PIN code is not serviceable, you will be informed at checkout.

Order Processing Time

  • Orders are usually processed and dispatched within 1 to 2 working days of confirmation.
  • Orders placed on Sundays, public holidays, or after business hours are processed on the next working day.
  • During sale periods, festivals or high-demand phases, processing may take slightly longer.

Estimated Delivery Timelines

Location

Estimated Delivery Time

Metro cities

2 to 4 working days

Other cities and towns

3 to 6 working days

Remote or special areas

5 to 9 working days

These are estimates counted from dispatch. Actual delivery depends on your location and courier operations.

Shipping Charges

  • Shipping charges, if any, are shown at checkout before you pay.
  • Free shipping may apply on orders above ₹500 or during select offers.
  • Cash on Delivery orders may carry an additional handling fee of ₹70-100, where available.

Order Tracking

Once your order is dispatched, we will send you tracking details by email, SMS, or WhatsApp. You can use the tracking link to follow your parcel, and you may also write to us for an update.

Delivery Attempts

Our courier partner will usually make up to 3 delivery attempts. Please make sure your address, PIN code, and phone number are correct and that someone is available to receive the parcel. If delivery cannot be completed, the parcel may be returned to us. See the Return Policy for how refunds are handled in such cases.

Incorrect or Incomplete Addresses

Please check your address carefully before placing the order. VAYLEN is not responsible for delays or non-delivery caused by wrong or incomplete details. If an address needs to be changed, contact us as early as possible, and we will try to help before dispatch.

Checking Your Parcel on Delivery

Please inspect the package before accepting it. If the outer packaging looks tampered with, opened, or damaged, please do not accept it where possible, and inform us right away at vaylen.in@gmail.com with photographs. For other issues, please follow the process in our Return Policy within the stated time.

Storage and Handling in Transit

Our products are packed to protect them during transit. Once you receive your order, please store the products as directed on the label, in a cool, dry place away from direct sunlight.

Contact for Shipping Queries

Email: vaylen.in@gmail.com

Phone: +91-7668339939